Safety Center
Answers to your most common questions
How safe are your tours and excursions in Mexico?
We prioritize safety in every aspect of our tours. Our guides are professionally trained and well checked, and all equipment is regularly inspected and maintained. We adhere to the highest safety standards to ensure you have a secure and enjoyable experience.
What measures do you take to ensure safety during excursions?
We take multiple measures to ensure safety, including:
- Thorough training for all guides and staff.
- Regular maintenance and inspection of equipment.
- Clear safety briefings before activities.
- Carefully planned routes and itineraries.
- First-aid kits and emergency protocols on every tour.
Your safety is our priority, so you can relax and focus on enjoying your adventure!
What should I do if I feel uneasy or have a concern during a tour?
If you feel uneasy or have a concern, please let your guide know immediately. Our team is trained to handle such situations and will work to address your concerns and make you feel comfortable right away.
Is your transportation safe and reliable?
Yes, we only use licensed and insured vehicles that meet the highest safety standards. Our drivers are experienced and trained, ensuring you enjoy a comfortable and secure ride to and from your destinations.
Are activities like snorkeling, diving, and zip-lining safe with your company?
Yes, all our adventure activities are designed with safety as a top priority. We use high-quality, regularly inspected equipment and employ certified professionals to guide you through each activity. Safety briefings are provided before each experience to ensure you’re well-prepared.
Can I drink the water provided during the tour?
Absolutely! We provide bottled or purified water on all our tours to ensure it’s safe for drinking. If you have specific preferences or concerns, let us know in advance so we can accommodate your needs.
What if I get injured or feel unwell on the tour?
Your safety and well-being are our top priorities. All our guides are first-aid certified and equipped to handle minor injuries or illnesses. In case of a more serious issue, we have protocols in place to quickly connect you with nearby medical facilities.
Are wildlife encounters safe on your tours?
Yes, wildlife encounters on our tours are completely safe. We follow strict guidelines to ensure the well-being of both our guests and the animals. Our expert guides are trained to maintain a respectful distance and provide a safe environment for observing wildlife in their natural habitat.
How do you help protect my belongings during excursions?
We prioritize the safety of your belongings during every tour. Many of our excursions provide secure storage options, such as lockers or waterproof bags, to keep your valuables safe. Our guides also offer advice on what to bring and how to protect your items during specific activities.
Do I need a visa to visit Mexico?
We prioritize safety in every aspect of our tours. Our guides are professionally trained and well checked, and all equipment is regularly inspected and maintained. We adhere to the highest safety standards to ensure you have a secure and enjoyable experience.
What is the best time to visit Mexico?
The ideal time to visit is from November to February, offering pleasant weather and lower humidity. Coastal areas like Cancun and the Riviera Maya are particularly enjoyable during these months.
What currency is used in Mexico, and can I use U.S. dollars?
The official currency is the Mexican Peso (MXN). While U.S. dollars are accepted in some tourist areas, it’s recommended to use pesos for better exchange rates and wider acceptance.
What languages are spoken in Mexico?
Spanish is the official language. In tourist areas, English is widely spoken, but learning basic Spanish phrases can enhance your experience.
What are the must-visit destinations in Mexico?
Tipping is customary. In restaurants, a 10-15% tip is standard. For tour guides and hotel staff, tipping is appreciated and often expected.
What is the tipping etiquette in Mexico?
Tipping is customary. In restaurants, a 10-15% tip is standard. For tour guides and hotel staff, tipping is appreciated and often expected.
Can I use my credit/debit cards in Mexico?
Credit and debit cards are widely accepted in cities and tourist areas. However, it’s advisable to carry some cash, especially when traveling to remote areas.
What should I pack for a trip to Mexico?
Pack lightweight clothing for warm climates, comfortable walking shoes, sunscreen, insect repellent, and any necessary medications. If visiting higher altitudes, include warmer clothing.
Is it safe to use public transportation in Mexico?
In major cities, public transportation is generally safe. However, using registered taxis or ride-sharing services is recommended, especially at night.
What are cenotes, and can I swim in them?
Cenotes are natural sinkholes filled with freshwater, unique to the Yucatán Peninsula. Many are open for swimming and snorkeling, offering a unique experience.
Do I need travel insurance for Mexico?
While not mandatory, travel insurance is highly recommended to cover unforeseen events like medical emergencies or trip cancellations.
What is the legal drinking age in Mexico?
The legal drinking age is 18 years old.
Can I rent a car and drive in Mexico?
Yes, renting a car is possible. An international driving permit is recommended, and it’s essential to be aware of local driving laws and conditions.
What are some traditional Mexican dishes I should try?
Don’t miss out on tacos, tamales, mole, chiles en nogada, and pozole. Each region offers its own specialties, so be adventurous with your palate!
Are there any cultural etiquettes I should be aware of?
Mexicans value politeness and greetings. A simple “Buenos días” (Good morning) goes a long way. It’s also customary to greet with a handshake or a light kiss on the cheek among acquaintances.
Is bargaining acceptable in Mexican markets?
Yes, bargaining is common in local markets. It’s customary to negotiate prices, but always do so respectfully.
What is the electrical voltage in Mexico?
Mexico uses a 110-120V supply voltage and 60Hz, similar to the U.S. Travelers from countries with different systems may need a voltage converter and plug adapter.
Are guided tours in Mexico worth it?
Guided tours can enhance your experience by providing local insights, ensuring safety, and offering convenience, especially in areas rich in history and culture.
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